Русский
Customer Care
Extraordinary Customer Care
The participants of this seminar will learn a Customer Care System to achieve Customer Satisfaction and Job Satisfaction to get maximum possible Business Success.
Customer Satisfaction creates Loyal Clients, which creates Job Satisfaction and Loyal Personnel!
Loyal Personnel creates Loyal Clients, which creates Business Success!
In this seminar you will learn
- The basic principles of Customer Care Evaluation and why is it important to success and profitability
- The Customer Care Scale to quickly discover what is positive and negative
- How you do Customer Care meetings in your company to motive personnel
- How you create Customer Care games in your company to bring your Customer Care to a new level
- What are the “Moments of Truth” and how it affects the success of your company
- What motivates your personnel to either give positive or negative Customer Care
- Why a Customer-First Strategy is the best strategy for the success of your company
- Who are your Internal Customers and how to provide the best “value” for them
- How you service your different Customer Groups in the best possible way
- How you can use the Product/Customer Matrix for both your company and in your private life
- What is your Customer Buying Process and how you use the “Mental Bank Account”
- How you do a Performance Analysis to really understand the needs of your customers
- How you improve your Business Processes to make it easier for your customers to do business with you
- How you develop a Customer-First Culture to get your team working together to service the customers
- How you create loyal and long lasting Partnerships with your customers
- How open and Clear Communications improves customer satisfaction and loyalty
- How you view Customer Complaints as an opportunity and not a problem
- The 7-Step Complaint System to handle complaints effectively
- The principles of the SWOT Analysis to evaluate your present and get direction for your future
- What you learn and do every day will determine your Future Success
Seminar Results
- Top Managers and Personnel who understand the importance and are willing to give high standards of Customer Care
- Top Managers and Personnel who are motivated and energized from the seminar
- Top Managers and Personnel with a Customer Care System
- Top Managers and Personnel who want to make their company more successful and profitable through excellent internal and external Customer Care which leads to loyal personnel and loyal clients
Who will Benefit from this seminar?
- Any new Top-Manager or Personnel who want to learn fundamental Customer Service Techniques
- Any experienced Top-Manager or Personnel who want to get new inspiration and motivation or refresh their Customer Care Techniques
- Any person from Top Management to any other Personnel who wants to get a better understanding of how each person has influence on the success and profitability of their company
Come to the “EXTRAORDINARY CUSTOMER CARE” Seminar by Michael Bang and improve your motivation, knowledge & skills!
